Collin Thoman
Information Technology Leader
Summary
Results-oriented IT Service Management professional with 12+ years of experience leading infrastructure and engineering teams in on-premise and hybrid environments. Proven ability to bridge technical execution with strategic planning, operating as both a hands-on technical contributor and collaborative leader. Skilled at implementing ITIL and ITSM frameworks while fostering collaborative environments where teams can grow and deliver exceptional results. Known for managing multiple cross-functional projects simultaneously, building positive stakeholder relationships, and driving organizational success through both technical innovation and people development.
Currently learning Dutch and actively pursuing IT leadership opportunities in the Netherlands/Belgium region with visa sponsorship. With established connections in the Benelux area and a strong commitment to cultural integration, I am prepared for a seamless transition to the EMEA market.
Experience
Information Technolgy Manager
Jul 2021 - Nov 2025Seed Intellectual Property Law Group LLP
Leadership & Team Development
- Accomplished X by implementing Y, resulting in Z
- Led development of feature that improved performance by X%
- Collaborated with cross-functional teams to deliver projects on time
- Provided leadership and mentorship to team of six IT members, managing workloads and fostering a culture of continuous improvement that ensured deliverables aligned with and contributed to firm-wide goals
- Established service catalog, SLA framework, and change management processes aligned with ITIL best practices, improving deployment success rates and driving continual process improvement
- Developed training programs and implemented knowledge repository for IT team, supporting succession planning and professional development
- Collaborated with IT Director on annual performance reviews and team development initiatives
IT Operations & Service Delivery
- Matured Firm's IT capabilities by partnering with business unit leaders to align IT roadmap with organizational objectives, supporting onboarding of new clients requiring IT Security standards and practices to be met through audits, enabling new revenue streams
- Implemented comprehensive security infrastructure including CrowdStrike EDR, Mimecast email security gateway, Rapid7 IDR SIEM, and Cisco Meraki network security, strengthening firm's security posture and ensuring compliance with client audit requirements
- Introduced end-user satisfaction surveys in Jira Service Management, achieving a 4.8/5 star satisfaction rating and implementing action plans that improved response times by 25%
- Collaborated in the development of technology-related policies and procedures across departments
Strategic Planning & Vendor Management
- Oversaw $2.5 million annual IT budget, managing asset lifecycle, fiscal review, and procurement for technology purchases
- Partnered with IT Director on IT strategic planning, technology roadmap development, and annual budget preparation, including evaluation and standardization of hardware/software across the firm
- Negotiated with vendors to maximize operational efficiencies and achieve cost savings during renewals
Previous Job Title
Jun 2021 - Dec 2022Previous Company
- Developed and maintained web applications using modern frameworks
- Improved code quality through code reviews and testing
- Mentored junior developers on best practices
Skills
Education
Degree Name
Graduation YearUniversity Name
Relevant coursework, honors, or activities
Certifications
- AWS Certified Cloud Practitioner (Example)
- Another Certification (Example)
